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With over 30 years of operations, Island Lake has gained a reputation for providing life changing experiences for both guests and staff alike.

We are currently hiring for our Concierge/Ambassador position for our summer season. This position will divide their time between working at our Lodge and at our Lower gate. If you are passionate about providing a personalized, elevated guest experience and would like to be part of a team that helps turn moments into memories for our guests, then you are the person we are looking for!

Job Responsibilities:

  • Work alongside the Manager of Guest Experience to help coordinate and execute guest requests and help make their experience at Island Lake memorable
  • Connect with guests through email and face-to-face to provide an outstanding level of customer service
  • Understand the guest’s needs and provide them with personalized, thoughtful solutions by suggesting activities, facilities and amenities available at our resort and in the community
  • Have an understanding of all essential aspects of Island Lake Lodge’s operations
  • Build an extensive knowledge of our Island Lake’s Hiking trails as well as of the surrounding area. Including local area shops, attractions, transportation options
  • Provide pre-arrival support for guests arriving at the Lodge
  • Process canoe rentals and hand out paddles & life jackets
  • Work collaboratively with other Lodge staff as needed
  • Warmly greet and welcome guests at our lower gate, maintaining radio contact with Lodge on number of guests arriving
  • Hand out Trail maps and inform guest of any Trail closures, parking availability, road conditions, wildlife sightings, wait times

Qualifications / Skills:

  • Strong verbal and written communication skills
  • Ability to interact with guests effectively with an aptitude in resolving issues with a customer-focused orientation
  • Polite and confident with a great deal of patience with strong follow through skills
  • Familiarity with Fernie, local hiking trails and other local area attractions
  • Ability in multitasking and time-management
  • Must be professionalism, friendly with an approachable disposition

Why Work at Island Lake Lodge?

  • Complimentary staff meals
  • Extended Health Benefits package available to all permanent employees
  • Health spending account for seasonal employees
  • 20% Staff discounts on food, drinks, and merchandise
  • Product deals and discounts from our amazing partners
  • Beautiful surroundings, fun team environment, and unique workplace experience


602a 2nd Avenue Box 1229, Fernie, V0B1M0

Apply Now