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  • Full Time

  • Year Round

Love adventure? Want to work for an exciting company with growth opportunities? Look no further! Tunnel49 is expanding and seeking outgoing, detail-oriented Office Administrator to join our growing team of transportation and adventure experts in Fernie.

As Office Administrator, you play a vital role in ensuring the smooth operation and expansion of the business. You are the backbone of the office. You are the main point of contact for employees and customers, your responsibilities encompass a wide range of tasks essential for maintaining efficient operations. Being highly organised and detail-oriented is crucial for success in this role. 

Salary: $18 – $20 per hour, depending on experience 

Hours: To be determined. Up to 40 hours. 

Start Date: Position starts as soon as possible. 

We are looking for someone who lives locally and can commit to a permanent role with us. Must have a work permit or canadian citizenship.

Duties and responsibilities: 

  • Work closely with the Operations manager to oversee and coordinate day-to-day operations.
  • Develop and implement office policies and procedures. This includes ensuring compliance with relevant regulations and standards, as well as continuously improving processes for increased efficiency
  • Maintain office policies and procedures in a comprehensive way as they are altered and updated.
  • Managing the logistics of both YYC & YXC transfers. 
  • Audit the Point Of Sales system (P.O.S). Responsible for following up due payments and checking trips are accurate. Work with the System Supervisor to develop the P.O.S 
  • You are the main point of contact for employees; addressing inquiries, disseminating information, or facilitating communication between departments.
  • Be the face of the business, greeting clients in a professional and friendly manner.
  • Answer phone calls in a professional and positive manner. Have excellent customer service and relationship building. 
  • Manage and organise emails aiming to maintain a 24hr response policy.
  • Coordinate Taxi dispatch.
  • Work with the accounting team to ensure invoices, payments, receipts, cashouts are recorded properly. Develop procedures with accounting as business grows.
  • Assisting Sales and Marketing Lead with Private Charter bookings. 
  • Working alongside Sales and Marketing Lead to develop social media campaigns and marketing strategies and managing social media channels. 
  • Update website copy to relay accurate information on costs, products, images, vacancies. 
  • Manage Google Reviews
  • Filing and organise vehicle binders,  insurance documents, permits, driver logs
  • Communicate effectively with job share regarding important notes from the week
  • Manage inventory and office supplies
  • Keep office space clean and tidy
  • Manage job postings over various platforms

Expectations

  • Excellent organisational and time management abilities
  • A team player who values being part of a growing team
  • Flexibility and adaptability
  • Effective communication and interpersonal skills
  • Attention to detail and ability to maintain high standards
  • Capable with technologies and software including Excel, Google drive
  • Problem-solving and decision-making capabilities
  • Friendly and energetic
  • Capable of following instruction, while being able to work independently and with agency 

Qualifications/ Experience

  • Minimum 1 year of experience in sales or customer service require

What we offer

  • Staff discounts with partner businesses! Tunnel49 Adventures, Tunnel49 Shuttles and Charters, Tunnel49 Automotive, Gearhub Sports, Gearhub Adventure Rentals and Park Place Lodge’s The Pub!
  • Room for growth within our expanding company

Check out our website t49.ca – If you believe you’re a good fit for this position, feel free to apply here or send us a cover letter and resume to info@t49.ca

Location

802 BC-3 #100, Fernie, V0B 1M0

Salary

$18 - 20 per hour