With over 30years of operation, Island Lake has gained a reputation for providing life changing experiences for both guests and staff alike. www.islandlakelodge.com
We are currently seeking a Gate Attendant / Concierge in a hybrid role to join our Guest services team for our summer season. (June – September) with the opportunity for continued employment in our winter season.
This is a hybrid role split between two key guest-facing positions: Gate Attendant and Lodge Concierge (Info Desk). As part of the front-line guest experience team, you will often be the first and last point of contact for visitors to the property. This role is ideal for someone who is confident working independently, enjoys interacting with people, and takes pride in delivering clear, helpful, and friendly service in a fast-paced outdoor environment.
Primary Responsibilities
Gate Attendant (Lower Parking Lot Gatehouse)
- Greet all arriving guests and visitors with a warm, welcoming attitude
- Manage gate access and monitor incoming traffic
- Provide clear direction on road conditions, safety, and property guidelines
- Share up-to-date information on hiking and biking trails, closures, and access points
- Communicate daily updates including facility availability, events, wildlife sightings, and fire hazard ratings
- Maintain consistent radio communication with the lodge team
Lodge Concierge (Info Desk)
- Welcome guests at the main lodge and assist with wayfinding across the property
- Support daily operations by guiding guests to dining, spa, and activity areas
- Assist with event flow and guest coordination as needed
- Facilitate completion of activity waivers and general guest inquiries
- Monitor parking areas and support overall site organization
- Act as a central point of information to ensure guests feel informed and taken care of
What We’re Looking For
- Friendly, outgoing personality with a natural ability to engage with guests
- Strong communication skills and confidence speaking with a wide range of people
- Comfortable working independently while staying connected to a larger team
- Highly organized with strong attention to detail
- Positive, solution-oriented mindset
- Ability to adapt to changing conditions and guest needs
- Availability to work weekends and holidays
Why Work at Island Lake Lodge
- Supportive and positive team environment
- Competitive compensation
- Staff discounts on food, drinks, and retail
- Complimentary staff meals
- Product deals from our brand partners
- Health spending account for seasonal employees
- Complimentary staff shuttle from downtown to/from the Lodge for most shifts in the summer