Park Place Lodge is currently seeking an experienced, motivated and service focused professional join our Management Team as a Manager on Duty.
Our Management Team is comprised of enthusiastic and friendly individuals who work together to provide the highest levels of service in all departments, maintaining a fun and productive work environment for all staff, and overseeing general operations.
As Manager on Duty, you will receive cross-training in hotel operations, retail, and food & beverage outlets. This hands-on leadership role requires you to be visible, approachable, and ready to support any department as needed.
We are seeking a candidate with a flexible schedule, with the ability to work evenings, weekends, and holidays. This is not a seasonal position, it is a full time, year round position and we are looking for a candidate who is willing to commit to this position long term.
Duties & Responsibilities:
- Support the Management Team, including the General Manager in overseeing daily operations in all building operations.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff members.
- Ensure health and safety information is communicated and upheld.
- Supervise and provide leadership to staff in all departments.
- Address and resolve guest concerns promptly and professionally.
- Perform back up duties in all departments at either a managerial or front-line level, particularly the front desk, and be able to assist when necessary.
- Enforce company policies and procedures.
- Monitor operations to identify areas for improvement and assist in developing Standard Operating Procedures
- Assist with the creation of work schedules when requested.
- Work with the Management Team in ensuring maintenance activities are overseen and arranged.
- When necessary, assist in the preparation of budgets, monitoring of revenues and expenses, assist with the marketing plan as requested.
- Perform administrative tasks and projects as directed by the General Manager and other Management Team members.
- Cover departments at a floor level when staffing needs require.
- Take initiative beyond core responsibilities to enhance guest satisfaction and operational results.
Hours of work will be full time (40 hours per week) on a varied schedule as dictated by business flows. The rate of pay at is $24-26 per hour depending on qualification, skills & experience plus bonuses, dental benefits and fitness credit of $500 per year after one year of employment. Subsidized staff housing or apartment is available.
Job Requirements
- Minimum of 2 years of hospitality experience in a Hotel/Accommodation and/or Food & Beverage setting
- Minimum of 1 year of supervisory or managerial experience (can overlap with hospitality experience)
- Exceptional communication skills, verbal and written.
- Proficiency in people management, customer understanding and client relationship building.
- Capable in a fast-paced environment, maintaining composure and objectivity with guests and team members.
- Strong awareness of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
- Strong problem solving skills
- Available to work nights, weekends and / or holidays as required
- Must be in good physical condition, with ability to perform a variety of tasks and lift up to 30lbs.
- Must be legally authorized to work in Canada
- Serving it Right Certification
- Knowledge of basic computer programs (Word, Excel)
Beneficial Qualifications
- Experience with RoomMaster and InnQuest *or equivalent software
- Dining and banquet experience