Retail Associate
Full Time, Year Round, Long Term
We are seeking an experienced candidate, ideally with a strong background in retail and customer service within the bike and ski industry. This role offers significant growth potential within the company for the right candidate. If this resonates with you, we invite you to join our skilled and dynamic team. At Gearhub, we’re more than just a workplace – we’re a community driven by passion and expertise.
Primary Roles & Responsibilities
- Cover basic front-line duties, including POS, sales, consignment and customer service with a focus on rental services
- Follow through on tasks given by management promptly
- Direct customers to the proper staff when necessary
- Share product knowledge and enthusiasm for bikes and skis with customers
- Direct customers through the entire sales process
- Build and maintain relationships with customers
- Complete a multitude of daily opening and closing duties
- Complete all necessary forms and paperwork in the appropriate manner
- Make efficient use of daily workloads and manage new expectations
- Maintain a high level of product knowledge
- Respond to customer concerns, or direct accordingly
- Monitor completion of a daily task list
- Support the senior sales team to achieve the goals and initiatives of ownership
Qualifications
- Must be friendly and approachable, and passionate about skiing, biking and other outdoor sports!
- Experience in a customer service role and a sports retail environment is preferred
- Must be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
- The ability to multitask in a high-energy, fast-paced environment is a must
- Knowledge of the local Fernie trail system is an asset
Starting wage $19.00hr. Wage will be aligned with the candidate’s experience and capabilities.
Other perks: Industry prices, access to our rental fleet!
Please apply online and send us a cover letter and resume at recruiting@gearhub.ca or drop one off in person at the shop! 401 1st Ave, Fernie BC.