• Full Time

• Summer

• Retail & Customer Service

The Fernie Chamber of Commerce is seeking a motivated and enthusiastic individual to join our team as a Visitor Centre Counsellor. As a Counsellor, you will be responsible for the day-to-day operations of the Fernie Visitor Centre ensuring exceptional visitor experience in person and online. This is a full-time, seasonal position based in Fernie, British Columbia.

Job Responsibilities

• Respond to general visitor inquiries from the public in person, on social media, by phone, and by email. Provide an exceptional level of service to all inquiries.
• A willingness to serve tourism and tourists on the ‘front-line’ including welcoming visitors at the Visitor Information Centre.
• Ensure all stats are collected, compile reports, and are submitted monthly to Destination BC
• Facilitate Purolator/ Fed-Ex including: incoming, outgoing, shipping, handling and enquiries
• Ensure the Visitor Centre is clean and well-maintained
• Post Tourist Alerts and other emergency information notifications
• Sell and restock retail merchandise

 Qualifications

• Previous experience in customer service, preferably in a tourism-related role
• Strong communication skills and the ability to interact effectively with diverse individuals and groups
• Knowledge of Fernie and the surrounding area, including attractions, accommodations, and events
• Self-motivated, energetic learner
• Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
• Ability to work flexible hours, including weekends as required

 Term

• Start date: Mid April 2026
• End date: 30 September 2026
• 5 days/week including weekends
• Hourly wage: starting at $19/hr depending on qualifications
• This position reports to the Visitor Centre Coordinator

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in working with the Fernie Chamber of Commerce. Applications can be emailed to hello@ferniechamber.com with the subject line “Visitor Centre Counsellor Application.”

We thank all applicants for their interest; however, only those selected for an interview will be contacted.