Job Summary

Easy Stay Inn & Suites Fernie are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth administrative processes. Your energetic approach and organizational skills will help create a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your clerical and customer service expertise in a fast-paced environment.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
• Answer multi-line phone systems efficiently, directing calls accurately and professionally.
• Manage appointment scheduling and coordinate calendars using Microsoft Office and Google Workspace tools.
• Handle data entry tasks with precision, maintaining accurate records for filing, billing, and correspondence.
• Perform clerical duties such as filing, photocopying, proofreading documents, and maintaining organized office files.
• Support administrative tasks including bookkeeping with QuickBooks or similar software, ensuring financial records are up-to-date.
• Provide excellent customer service by addressing inquiries courteously and resolving issues promptly.

Requirements

• Proven office experience with strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Demonstrated computer skills including data entry, typing, proofreading, and using multi-line phone systems.
• Prior clerical or administrative experience in a professional setting; medical or dental office experience is a plus.
• Excellent phone etiquette with the ability to handle customer support efficiently.
• Knowledge of front desk procedures such as filing, appointment scheduling, and managing office supplies.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Experience with bookkeeping software like QuickBooks or similar tools is preferred.
• Ability to maintain confidentiality and demonstrate professionalism at all times.

Join us to be part of a vibrant team where your organizational talents and customer service skills will shine! This role is essential in creating a welcoming environment while supporting the daily operations that keep our organization running smoothly.