• Full Time

• Year Round

• Health & Wellness

Carbon Fitness is looking for a motivated, outgoing and people-focused person to become our next Lead Member Experience Coordinator.

This is a leadership role responsible for overseeing the front desk operations, supporting our front desk team and helping deliver an exceptional experience for every Carbon Fitness member.

Responsibilities

• Lead and support the Member Experience team
• Oversee day-to-day front desk operations
• Conduct membership tours, onboarding and member follow-ups
• Build strong relationships with members and support retention
• Respond to member enquiries, emails and social media messages
• Support membership sales, promotions and referrals
• Maintain front desk systems, procedures and facility standards
• Identify opportunities to improve the member experience and day-to-day operations

We’re Looking For

• Excellent customer service and communication skills
• Friendly, confident and professional personality
• Strong organization and attention to detail
• Leadership experience is an asset
• Experience in customer service, hospitality or fitness is preferred
• An interest in fitness and a positive, team-oriented attitude
• Someone who takes initiative and enjoys helping others

Position Details
Employment Type: Full-time
Hours: Monday–Friday, 9:00am–4:00pm
Starting Salary: $23/hour, with potential for an increase following a 3-month probationary period
To apply: Email your resume and a short cover letter to info@carbonfitnessgym.com.