Fernie RV Resort is seeking an enthusiastic, friendly, and detail-oriented individual to join our Office Administration team for the 2026 Summer season!
The Office Administration team is responsible for front desk operations, handling reservations and guest inquiries, providing excellent customer service, and coordinating with other departments to ensure our guests enjoy an exceptional experience.
Our ideal candidate will be knowledgeable about the local area and eager to provide our guests with a positive and memorable visit to Fernie.
This is a part-time seasonal position, starting ASAP. Preference will be given to candidates available until the end of September.
Schedule to be confirmed but tentatively shifts will be Mon/Tues/possibly Wed, and a mix of 8:30am – 4:30pm, 10am – 6pm, and 12pm – 8pm depending on the season (16-24 hours per week).
Full-time hours may be available from mid-September to end of October, with potential to continue through the winter on a part-time basis if interested.
Primary Duties Include:
- Manage front desk operations, greeting guests with professionalism and courtesy.
- Completing reservations over the phone, via email, and in-person using an online booking software.
- Checking guests in and out for their stays, providing information about resort amenities as well as information about the local area.
- Attending to guest needs and inquiries by phone, email, or in-person.
- Ensuring guests adhere to resort policies, enforcing rules tactfully.
- Coordinating with maintenance and housekeeping departments; helping with other departments as needed.
Qualifications & Skills:
- Previous experience in hospitality and/or customer service roles an asset.
- Completion of secondary school or equivalent.
- Strong communication skills necessary (written and oral).
- Friendly and professional attitude; must enjoy interacting with guests and find providing exceptional customer service important and rewarding.
- Detail-oriented, efficient, comfortable working in a fast-paced environment, and capable of working alone.
- Must be comfortable working with computer programs and speaking on the phone.
How to Apply:
Send your resume and a cover letter through Indeed or directly to stay@ferniervresort.com.
Background
Fernie RV Resort is a modern and full-service campground with 177 sites offering luxury RV and tent camping and glamping in yurts and RV rentals. The Resort is nestled between 750 meters of beautiful Elk River shoreline, Maiden Lake and the Fernie Golf & Country Club and close to all amenities. For more information visit www.ferniervresort.com